Data, feedback used to help shape adjustments to bus and train services
The Denton County Transportation Authority is expanding its bus service in northwest Denton and adding additional midday service for the A-train between Denton and Carollton.
The new services, part of the regular adjustments made twice a year based on ridership data, public feedback and agency concerns, will begin Monday.
“It’s a continual improvement of service to customers based on the feedback we get and what we’re seeing in our ridership trends to improve not only rail service but bus service in a complementary way,” said DCTA president Jim Cline.
The new service includes an additional bus to serve Routes 1 and 6, which are currently operating at low frequency with one bus split between both routes. Route 6 will also change to serve Mesa Drive near Health Services of North Texas.
Cline said the agency has a set of service standards it is aiming for that includes 30-minute bus frequencies.
“We’re working toward that. We’re not there yet,” he said.
Kristina Brevard, vice president of communications and marketing, said the changes will bring “significant improvement” to the area.
“It really opens up a lot of opportunity for their clients because they will now have access via bus,” she said.
For the A-train, Brevard said the agency will add a couple of trains during the midday, a change that should help serve college students.
“We have midday service, but the frequency is not as high as it is during the peak period,” she said.
Brevard said that adjustments in August to better serve the Waters Ridge Business Park have resulted in increased ridership in Lewisville.
“We have already purchased one larger bus,” she said. “I think we will continue to have higher capacity and ridership in Lewisville.”
Brevard said officials and staff are eagerly awaiting growth and changes in ridership with the 35Express construction project on Interstate 35E.
“It’s hard to develop projections, but with all the improvements we have made to the schedule the past couple years since we launched the service, it really provides a commute alternative for those who travel the I-35E corridor,” she said.
Passengers with questions regarding the upcoming service changes are encouraged to visit the website at www.RideDCTA.net or contact DCTA Customer Service at 940-243-0077.
BJ LEWIS can be reached at 940-566-6875 and via Twitter at @BjlewisDRC.