DALLAS — Frontier Communications has struggled since buying Verizon earlier this year. Lots of customer complaints. Challenges with the bottom line. And now the company is cutting about 1,000 jobs nationwide, about a third of those in Allen.
Back in 2011, the company opened a call center in Allen. It said it had about 500 employees working in an 84,000-square-foot facility along Central Expressway.
A federally required notice, called WARN for Worker Adjustment and Retraining Notification, says that Frontier is killing part of the Allen operation as part of a national restructuring:
The residential call center will be shut down and those employees dismissed. The WARN list says 366 jobs at the Allen location will be affected.
Employees who work for the internet help desk will be reassigned to work-from-home positions. But if they need to come to an office, the Allen facility will remain open. Frontier says the jobs on the WARN list include 160 of the internet help employees getting the reassignment. A spokesman says those employees will lose neither pay nor benefits.
An unspecified number of other Frontier employees who work at a leased facility in Richardson will be transferred to the Allen location.
The company’s third-quarter financial statement released last week indicates some of the challenges Frontier is facing:
A loss of 145,000 residential and 12,000 business customers since the end of the second quarter.
A nine-month loss of $293 million in 2016, compared with a loss of $93 million for the same period a year earlier.
Frontier acquired Verizon’s TV, internet and landline customers on April 1 in Texas, California and Florida. The $10.5 billion acquisition added over 3.7 million customers in the three states, including more than 1 million Texas households.
A company spokesman confirmed that the restructuring would chop about 1,000 jobs across the 29 states where Frontier now operates but would not say where the job cuts were being made.