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The Watchdog

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Dave Lieber
The Watchdog: Frontier lost 600,000 new Verizon customers in a year

The Watchdog: Frontier lost 600,000 new Verizon customers in a year

A year ago, on April Fools' Day, many of us were victims of a terrible joke. Frontier Communications took over Verizon's nonwireless services. Immediately, hundreds of thousands of new customers in Texas, Florida and California complained about service problems of every possible kind. The Watchdog was bombarded, too. Three weeks after the takeover, I wrote: "Not since the Dallas Cowboys debuted in 1960 with an 0-11-1 record has a new franchise bombed so badly in its North Texas debut."