North Texas is offering fans several options to pick up their tickets to the Heart of Dallas Bowl after what athletic director Rick Villarreal described as miscommunication about ways tickets would be delivered.
UNT will face UNLV at 11 a.m. on New Year’s Day at the Cotton Bowl, the Mean Green’s first bowl game since 2004.
UNT fans who purchased tickets through the school’s ticket office can pick them up from 8 a.m. to 5 p.m. today in the lobby of the Omni Hotel in Dallas. Remaining tickets that were purchased through UNT will be available at the Cotton Bowl will-call window at Gate E.
Tickets to the game will continue to be available for purchase through UNT until 3 p.m. today at the ticket office at Apogee Stadium.
Villarreal said that there were a number of fans who expected tickets to be sent through standard mail. UNT also offered a express delivery option. UNT does not send tickets via standard mail because they cannot be replaced if they are lost or stolen.
“As soon as I became aware of the issue, we started to call people, hand delivered tickets and created more times when people could pick them up,” Villarreal said. “Our goal is to make sure that everyone has their tickets.”
Villarreal said he delivered a few tickets personally.
UNT has planned for a high fan turnout at the Cotton Bowl will-call line for people who purchased tickets through the university.
“We already have additional people to come in and divide up the tickets into smaller groups so that we will be able to process people as quickly as possible,” Villarreal said.
BRETT VITO can be reached at 940-566-6870 and via Twitter at @brettvito.